Communication Pitfalls Customers and Service Provider †Sample

Question: Scenario: Lei received a quick phone call from one of the location managers about replacing some equipment. She agreed in principle that the equipment should be replaced, but mentioned that Dalman was investigating another source for the equipment and perhaps they should wait until she and Dalman had reached a decision. Two weeks later, Lei received an invoice for the new equipment! Visibly angry, she called the manager to inquire why he had ordered the equipment after their conversation. The manager stated that Lei had agreed that the equipment needed to be replaced. He was adamant that this was what he heard Lei say. The equipment was expensive and Dalman was hoping to order several pieces from one source to maximize discounts per unit. Based on the section about Communication Pitfalls in the Bateman and Snell text, describe some ways that Lei could have avoided this situation. Answer: Brief of Scenario: The effects of communication pitfalls mostly commonly occurred due to the implication of the oral perspectives and this occur in between the customers and the service provider could be avoided on the basis of mutual understandings and conversation on a direct face to face interaction basis (Bouwman, 2005). Therefore the effectiveness of the proper communication concern of the follow consideration that if adopted could have avoided the awkward situation among Lei and Dalman. The enlisted efforts include the following recommendations Recommendations 1 A sense of concern can be shown or expressed by visiting the place physically rather than by sending an e-mail to the person. Instead of responding to the query to be done on an immediate basis to mention the specific time on the possibility of the thing to be accomplished and also by stating within what frame it can be done. Recommendations 2 It is better to try to understand the requirements of the customers rather than on indicating the sales situation. Thereby to be specific to meet the necessary changes that can be accomplished on an immediate basis. It is better to show some sort of polite and soft effort in case of a tough and complicated scenario or in part of the sensitive issues to deliver direct and constructive effort. This effort must hold the straightaway indication concerning the messages and the importance of the situation and of the particular problem issue (Lofstedt, 2003). Conclusion: Apparently looking at the communication and culture of the United States the informal approach at the organisation sector in the interactional process with the customers can be checked as a future solution to the firm. Reference list Bouwman, H. (2005). Information and communication technology in organizations. London: SAGE. Lofstedt, R. (2003). Risk communication: pitfalls and promises. European Review, 11(03).